How can we help?

Browse our frequently asked questions to get the most out of Memorialy.

General & Account

What is Memorialy?

Memorialy is a private, AI-powered journaling app designed to help you organize your thoughts, track your moods, and discover deep personal insights.

How do I delete my account?

You can delete your account and all associated data permanently by going to Profile > Security > Delete Account inside the app.

Privacy & AI

Is my journal data private?

Yes. Your privacy is our absolute priority. Your journal entries are encrypted and stored securely. We never sell your personal data to third parties.

How does the AI work?

Memorialy uses AI strictly to generate personal insights based on the text you provide. The AI processes your entries to find emotional patterns, but your data is never used to train public AI models.

Billing & Subscriptions

How do I cancel my subscription?

If you subscribed via the App Store, you can cancel by going to your iPhone Settings > Apple ID > Subscriptions.

Do you offer refunds?

Refunds are handled directly by Apple depending on where you downloaded the app. Please contact Apple Support for refund requests.

Still need help?

Can't find the answer you're looking for? Our support team is here to help you out.

Contact Support